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This page is for the sole use of Murray Insurance Agents and all information herein is proprietary and may not be used without the written permission of a director of Murray Insurance Agency.

Agent Service Center Directory (External)

CARRIER AND PARTNER ASSISTANCE

Florida Blue/ FHCP

Florida Blue (All Members) / FHCP (Over65) AGENT Support
Carmen Mejia-Hill (Murray’s dedicated Support person)
Phone: 1-800-267-3156
Email: dedicationASC@floridablue.com
*The first entry in the email subject line should be your 4 digit Agency of Record (AOR) code in parenthesis: Example:(1234). 

  • Assist agents with member’s billing/enrollment issues
  • Log in problems and error messages

Refer MEMBERS to Florida Blue (Under65 Members) Customer Service
Phone: 1-800-352-2583

  • For payments
  • Claims inquiries
  • Change of address

Florida Blue (Over65 Members) Customer Service
Phone: 1-800-926-6565

  • Refer Seniors to this number for billing, claims questions
  • NO PAYMENTS ARE TAKEN OVER THE PHONE

FHCP CASHIER
Phone: 386-676-7100Members can call in payments

FHCP MEMBER SERVICES
Phone: 1-386-615-4022

  • Members can ask questions about their plans, request ID cards

FHCP SALES TEAM
Email: Sales@FHCP.com

Phone: 1-386-676-7110

  • Sales team for agent questions

 

Life Insurance

National Brokerage

Dustin Huston
Office: 1-800-377-6344 ext. 1121
Direct: 208-319-2038
Email: Dustinh@natbrokers.com

PBN Financial

Jim Schull
Office: 1-800-735-9724
Cell: 813-909-8661
Email: brokerage@pbnfinancial.com


 

Group Insurance

Rogers Benefits Group

Quoting
Susan Kinney
Email: orlandoquoting@rogersbenefitsfl.com

Sales
Jacob Rawlins
Phone: 407-314-9107
Email: jrawlins@rogersbenefitsfl.com

Service/Renewals
Kelvin Minaya
Email: kminaya@rogersbenefitsfl.com

– Front office support and reception
– Assists with Faxing and Scanning of documents
– Oversees meeting/seminars/scheduled events etc.
– Coordinates assembly of materials needed for events
– Monitors all equipment and materials going to Agents

– Commission reconciliation questions – send email with reconciliation form request

– New Group Sales – all questions/assistance/in field training with NEW Group sales
– NO Referrals assistance – reach out to Rogers Benefit Group

– Business Development ideas
– Financial issues – not related to Commissions
– Escalation of Issues not being taken care of in a timely matter

– Advice on any Marketing Events and Community Outreach
– Content of Email, Mail and Text campaign
– Coordinates all Social Media activity

– Initial venture in to outside/inside Sales – one-on-one and classroom training
– In Field Support – need a colleague to join you on a Sales call to teach/support your activity
– Available for questions on most situations that may arise with a Sale of any product.