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This page is for the sole use of Murray Insurance Agents and all information herein is proprietary and may not be used without the written permission of a director of Murray Insurance Agency.

065 Medicare

Part B Application for Loss of Group Coverage

Quick Reference for Medicare


Call FL Blue Agent Service Center at: 1-800-267-3156

Hours: Monday – Friday, 8 am to 5 pm
Florida Blue Medicaid Eligibility helpline: 833-823-5454 / (TTY 1-800-955-8770) or email
DSNP Dedicated Assistance 866-780-4240 / (TTY 1-800-955-8770) or email
What services are offered to dual-eligible members of Florida Blue Medicare Advantage plans?

  • This list of services and benefits can help answer any questions your patients may have.
  • Regular check-ins when it matters most to them.
  • Health risk assessments (HRA) by phone:
  • Initial HRA within the first 90 days of enrollment.
  • Annual HRA to review health.

Post-hospitalization assessments to reconcile medications, coordinate and assist with post-discharge needs, and assist with follow-up appointments and transportation:

  • Within 3 business days after a discharge.
  • 14 day follow-up after post-hospitalization assessment.

Dedicated Care Team to coordinate their services.
Registered Nurse case manager assigned to all members to help navigate their health benefits and manage their care plan.

  • Social worker available by phone or in-person to assist with additional community resources like housing, food insecurity, Medicaid long-term care applications, etc.
  • Community associates available by phone to assist members with their clerical needs like scheduling appointments, transportation, or following-up on medical orders.
  • Interdisciplinary Care Teams (ICT) that monitor and assess care plans on a continuous basis.

FHCP Members: 386-676-7110 or email

Apply for Medicaid:

Apply for Part B

SSA Phone Number: 1-800-772-1213

Go to Florida Blue Medicare

Go to FHCP Medicare

– Front office support and reception
– Assists with Faxing and Scanning of documents
– Oversees meeting/seminars/scheduled events etc.
– Coordinates assembly of materials needed for events
– Monitors all equipment and materials going to Agents

– Commission reconciliation questions – send email with reconciliation form request

– New Group Sales – all questions/assistance/in field training with NEW Group sales
– NO Referrals assistance – reach out to Rogers Benefit Group

– Business Development ideas
– Financial issues – not related to Commissions
– Escalation of Issues not being taken care of in a timely matter

– Advice on any Marketing Events and Community Outreach
– Content of Email, Mail and Text campaign
– Coordinates all Social Media activity

– Initial venture in to outside/inside Sales – one-on-one and classroom training
– In Field Support – need a colleague to join you on a Sales call to teach/support your activity
– Available for questions on most situations that may arise with a Sale of any product.