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Agent Service Center Directory (Internal)

Please reach out to the correct person based on your question/issue:

Murray Office Team: 407-332-0909 | Main Hours: 8:30am – 5:00pm EST

Lauren Savickas

Direct: (407) 227-5667

– New Agent Set up (Appointment, Business Cards, Name Tags, shirts)
– Customer Service issues – direct contact with Florida Blue/FHCP
– Event Requests approvals and follow ups
– Group Sales – forms remittance and data entry
– Marketing Material – Marketing Connect requests, printed material requests
– All office supplies requests

Melanie Livingstone

Direct: (407) 544-0121

– Any databasing or customer data questions (AgencyBloc, Reports needed etc)
– Process questions

Ada Jimenez

Direct: (407) 760-5585

– Continuing Training Requests – missing some Product knowledge? Request training
– Florida Blue IST – how to questions
– Product specific questions

Trista Anderson

Direct: (386) 566-9625

– Initial venture in to outside/inside Sales – one-on-one and classroom training
– In Field Support – need a colleague to join you on a Sales call to teach/support your activity
– Available for questions on most situations that may arise with a Sale of any product.

Renee Cline

Direct: (407) 421-3295

– Advice on any Marketing Events and Community Outreach
– Content of Email, Mail and Text campaign
– Coordinates all Social Media activity

Lourdes Pagan

Direct: (407) 332-0909

– Front office support and reception
– Assists with Faxing and Scanning of documents
– Oversees meeting/seminars/scheduled events etc.
– Coordinates assembly of materials needed for events
– Monitors all equipment and materials going to Agents

Stephanie Aldridge

Direct: (407) 716-7312

– Business Development ideas
– Financial issues – not related to Commissions
– Escalation of Issues not being taken care of in a timely matter

Nancy Kemper

Direct: (407) 489-2334

– New Group Sales – all questions/assistance/in field training with NEW Group sales
– NO Referrals assistance – reach out to Rogers Benefit Group

Michaelene Criswell

– Commission reconciliation questions – send email with reconciliation form request

STILL DON’T KNOW WHO TO ASK? Call Melanie, she will direct you to the right person!

Direct: (407) 544-0121   Email:

Customer Reviews

...made it simple and affordable for me.

Keith E
Mattster S

I highly recommend Trista for all your insurance needs.

Dolores H

... and goes above and beyond to make sure we are taken care of.

Ara Rogers
Ara R

Very knowledgeable and patient too!

Kandi S